We receive around 200 service requests per year at Vinehealth, which cover a range of key biosecurity-related areas.
Looking back between May and July, we received just under 60 requests for assistance, with the two most common service request categories being quarantine-related matters, and requests for information from the Register.
Analysis of our service log has shown the following, which indicates key areas in which industry values our expertise.
- The two most common service request categories for Vinehealth are quarantine-related matters, and requests for information from the Register.
- Analysing the quarantine requests further:
- 24% were seeking advice relating to machinery movement
- 24% were seeking assistance around moving propagation material
- 12% were seeking advice on heat treatment
- 4% were seeking assistance on footbaths
- 4% were seeking assistance on fruit fly
- The remaining queries were equally split around abandoned vineyards, movement of grape products, people in vineyards, phylloxera diagnostics, biosecurity signs and sniffer dogs.
- 90% of our service requests were received either by email (51%) or by phone (39%), with the remaining 10% being received in person (9%) or via text (2%).
Comparing the relative proportion that each category of service request makes up of all service requests received, to the proportion of time taken to address these service categories, we can see that quarantine-related requests and those from the Register are relatively time-consuming requests.
The complexity of these requests is often at a level where significant analysis, or investigation with other organisations is required, in order to complete the individual service requests (Figure 1).
